Professional House Cleaning Service
Most people who start their own cleaning business primarily start small and then they later on expand when they have proven the potential of their business and have gained clients beyond their immediate families, neighbors and friends.
It takes time and a great deal of patience before you can actually see the growth of your cleaning business. If you are able to maintain regular clients, consider your self lucky. You have some amount to spare to further promote your services through promotions and advertising.
If you plan on expanding your cleaning business, you have to spend some time to think this decision through. A lot of professional house cleaners are struggling in their business. They wonder why they don’t get more of the jobs they bid on. They ask why people won’t pay their rate and instead want to negotiate the price down.
If you’re not presenting yourself as a professional cleaning business, your prospects assume you just need to make some extra money; you don’t have their respect and they think you’ll be happy to take whatever they offer to pay.
First impressions last and this probably holds especially true with your cleaning business. Therefore you have to see to it that the moment you answer your client’s call, you already know what to say and what to offer. Not only are they judging you before they hire you, but they judge you again when you arrive on the scheduled service date.
Document each of the services you will provide with your every client. Use the Service agreement form to define your terms of doing business. This form will serve you great deal of time in effort during your in-home or telephone bidding. You will discuss the content with your prospect and then have them sign it, not as a contract, but to provide both parties with an understanding of your terms and the service start date.
The Customer Checklist records all the cleaning services you can provide your clients with as well as an estimate on how much you will charge your clients for your cleaning services. This form alone can get you the job immediately or even later after your prospect has tried other services.
The Work Order is created from the important notes you recorded on the Service Agreement during the walk through or telephone interview. It specifies the client, the address and phone number, information pertaining to pets in the home, client specific requests and directives, including important notes you documented about the home.
The Service Checklist is used by you or your team on the scheduled service date. It is a reminder of the regular service tasks that are to be performed and is used to maintain quality. One of the biggest complaints from clients is that quality of service deteriorates over time. If you’re not using a Service Checklist, you’re not instilling trust in your clients, especially new clients. They will automatically check your work on every appointment to make sure you didn’t miss anything.
When you start to use business forms for your existing clients, they will probably ask you why the sudden change. This provides you with a chance to tell them that you’re expanding your business and would appreciate referrals. This leaves them impressed knowing that you are serious about running a professional business and will be more likely to make referrals.
See: How to start a house cleaning service
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- House Cleaning Services Prices
- Are you ready to start your own cleaning business?
- How To Start Up Your Own Cleaning Service
- Start A House Cleaning Business Venture Now!
- How To Start A Home Cleaning Business
Tags: business, cleaning, clients, families, Friends, house, neighbors, own, potential, professional, service, small, start
